Last updated 12 November 2026
Refund Policy
Store purchases are voluntary support for DeadZone Roleplay. Please read this before you buy.
01Before you claim
- If you haven't claimed an item in city yet, you can ask for a refund within 14 days of purchase.
- To ask: Open a ticket in our Discord server with your order number (shown on your dashboard).
02After you claim
- Because digital items are delivered instantly, claimed items are generally not refundable, except where the law in your country says otherwise.
- If an item didn't work or never arrived, contact us and we will fix it, replace it or refund it.
03Chargebacks
- Please contact us before opening a dispute with your bank. Most problems are fixed quickly.
- If a payment is refunded or disputed, the items from that order are removed automatically, and the account may be banned from the store.
04Bans
- Being banned for breaking the rules does not entitle you to a refund.
05Your legal rights
- Nothing in this policy takes away rights you have under consumer law where you live.